Question 1

Is there a long-term lease?

Accepted Answer

Yes. 12-months is the longest lease term

Question 2

When is my rental fee due?

Accepted Answer

Your rent is due on the first (1st) day of the month that you rented the unit. Ex. If you started renting on the 15th, your payment will be due the 15th of each month. If payment is not received by the end of the day on the 10th, a late fee of $20 is assessed, and your unit will be over locked.

Question 3

Will I receive a monthly "Bill"?"

Accepted Answer

Yes, you will recieve an invoice each month from our Square automatic invoice generator via email. If you need a paper bill mailed to you we can accommodate that request for an additional charge.

Question 4

What forms of payment do you accept?

Accepted Answer

We accept cash, check, major credit cards, and electronic payment.

Question 5

What may I store?

Accepted Answer

Flammable, explosive, and/or illicit materials are NOT allowed. Occupying a unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is also not allowed.

Question 6

How tall/wide are your doors?

Accepted Answer

Door sizes vary by unit size and range from 3'8" to 9' wide. Our doors are roll-up doors; easy to operate and coil up once opened. If you have specific door requirements,notify us and we will find the best solution for your needs.

Question 7

Do I need to provide my own lock?

Accepted Answer

Yes, you must provide your own lock. Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks daily. When you move out you must remove you lock.

Question 8

Does the facility assume any liability for the goods I store?

Accepted Answer

No. We recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.

Question 9

Are surveillance cameras monitored?

Accepted Answer

At the moment, we do not currently have surveillance cameras, but it is something we will be adding in the near future. We assure you with the gated atmosphere, safety for your belongings.

Question 10

May I allow friends or relatives to access my unit?

Accepted Answer

You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement.

Question 11

What if I or one of my guests damages my unit or another building or fixture on the property?

Accepted Answer

The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by the tenant or his guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant's use of the premises or any part thereof.

Question 12

How do I get my deposit back when I move out?

Accepted Answer

There is one month's rent security deposit. If you have given us prior notification that you are moving, your unit is broom-cleaned, emptied, and in good condition - subject only to normal wear and tear - and is ready to re-rent, you will receive a refund from the manager.

Question 13

Can I get a refund?

Accepted Answer

It is a policy that our self-storage facility does not prorate rental payments for any partial months.

Question 14

What are the gate hours?

Accepted Answer

Gate access is 7 days a week, from 6am - 10pm. If you need to access your unit outside of these hours please notify the manager for arrangements.

Question 15

What happens if I lose the key to my storage unit?

Accepted Answer

You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your storage unit.

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